Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods, such as personalized or custom items, may not be eligible for return. If you are unsure whether your item qualifies for a return, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return, and then proceed with a new purchase through our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include your order number and a description of the issue in your email. We may request photos of the damaged item to assist with the resolution. If the item is confirmed to be damaged or defective, we will provide a replacement or issue a full refund, including any shipping costs incurred.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on our website at the time of purchase. Please review the product details carefully before completing your order to avoid any issues with final sale items.
Policy Changes
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.